Returns Policy

Effective Date: 1st October 2023
Last Updated: 1st October 2023

This Returns Policy describes the policies of David Cheshire Nurseries Ltd, Mill Hill, Baginton, Coventry, England CV8 3AG, United Kingdom of Great Britain and Northern Ireland (the), email: sales@davidcheshirenurseries.co.uk, phone: 07584991975.

• If for any reason you are not satisfied with your items and you wish to return them, then we must be notified within 7 (seven) days of receipt. All goods must be in their original condition and packaging (if applicable). Please call us first, as we can always offer an exchange for items of a matching value - even, an upgrade of your choice at an appropriate additional cost - or, you may have a full refund. In this case, you will be responsible for return postage costs on the items being refunded. Once the goods have arrived back and have been checked, we will issue any replacement items or process a refund to your original payment method, usually within 5 working days.
• Customs and plant hygiene regulations mean plants cannot be sent outside the United Kingdom without appropriate paperwork. Our delivery charges allow for standard UK postage (usually 1st Class Signed For via Royal Mail) and packing.
• If you are outside the United Kingdom and wish to have a price for delivery to your location, please contact us first and include the stock number (SKU) of the item/s you are interested in.