Terms and Conditions

Effective Date: 1st October 2023
Last Updated: 1st October 2023

This Terms and Conditions Policy describes the policies of David Cheshire Nurseries Ltd, Mill Hill, Baginton, Coventry, England CV8 3AG, United Kingdom of Great Britain and Northern Ireland (the), email: sales@davidcheshirenurseries.co.uk, phone: 07584991975.

Payment

All goods and services sold online must be paid for in advance ahead of packing and delivery or collection in person from our Nursery.

If you wish to pay by direct bank transfer, please place your order and complete the checkout process with 'Manual' payment selected.

Once you have your store order number, please quote this in the appropriate reference section when making your payment. It is then best to call us to advise the transfer so we can identify the payment and prepare the goods ready for dispatch.

In-store, we use a secure and trusted payment gateway to handle your transactions - we do not take or retain your payment details directly. A receipt will be issued to your registered email address on successful completion of your order and cleared payment.

Dry Goods

All dry goods are provided with a full 30-day money-back or replacement guarantee in case of issues beyond our control. Customers should advise us of any issue or discrepancy in any order within 7 days of its receipt.

Live Plants

All plants are inspected and deemed healthy when dispatched from our nursery. All plants sold online are accompanied with a plant passport. Please be aware that weather and ground conditions may affect our collation time for selected nursery stock materials. Courier delivery services can be arranged for an additional charge if required - please contact us first to discuss your order so we can provide a costing.

We can not be held responsible for the care of plant material once it has left our premises. This is due to us not being able to monitor environmental growing conditions, the watering regime and plant husbandry of the species involved once it is away from our nursery. We are confident 'living' material will leave us in a strong and healthy condition. If you require any specific care guidelines, then please do ask us at the time of purchase. We wish you to enjoy your plants and to return for more!

Online Sales

Photographsare taken to show all sides of the tree. Please note that growth or leaf change may have occurred since the photographs were taken. We will always aim to take more up-to-date images if the material has changed significantly, with the exception of all deciduous species that might undergo natural leaf fall. All photographs are provided in good faith as a true representation of the materials and products offered. If you note any error or oversight in the listings when ordering and receiving goods, please contact us. We will always endeavour to correct the error or replace as necessary or offer a full refund, subject to the criteria laid out in this policy.

In the unlikely event of material not arriving to your satisfaction, please notify us immediately by contacting us here and we will gladly investigate, rectify, replace or refund your order as necessary. In the case of damaged goods, we require photographic evidence so we can claim on our insurance.

Gift Vouchers and Voucher Codes

We commit to send e-vouchers within 72 hours of order while any postal vouchers will be sent within 5 working days. Please allow and be aware of these times before ordering. We can not be held responsible for loss, either electronically or via post of any voucher, although we will always help or replace as necessary in the unlikely event of non-arrival in time for gifting.